Support Service & Maintenance
From helping in the event of a hack attack and providing technical help with WordPress, to creating amazing digital marketing campaigns, we want to make sure that we are always on hand to help and support you. With our partnership with Ukfast we are able to provide un paralleled levels of support for you and your website. What coverage do I get with the Global River hosting package?
- Monitoring of all WordPress and Plug-in security requirements – new!
- Security updates made as and when needed to reduce the hacking risk – new!
- 100% network uptime guarantee
- Live URL monitoring – Global River will be alerted of any issues that are affecting the performance of your website. The UKFast team will also be alerted and start to assess the problem
- 24/7/365 Server monitoring
- Daily backups on 2 week retention – Copies of your website can be retrieved from the back up should this be needed.
- Global River team will have access to a UKFast technical team 24/7 365 to provide emergency out of hours support*